📞 SMS Reminders

Last updated on 11 Jan 2026

The Reminders section is Woofix's automated communication tool. It allows you to reduce missed appointments and automate your client interactions. Each reminder can be turned on or off individually according to your preferences.

1. 📲 Appointment Reminders

These messages are designed to ensure your clients confirm their attendance.

1st Confirmation Request: The client receives an SMS with a link allowing them to confirm or cancel their appointment.
- Note: Sent only to clients whose status is still "Booked" (unconfirmed).
Follow-up Confirmation Request: A second chance for clients who ignored or missed the first message.
- Note: Sent only to clients whose status is still "Booked" (unconfirmed).
General Reminder: A final "heads-up" sent shortly before the appointment.
- Note: This message does not contain a confirmation link and is sent to everyone, regardless of their confirmation status.

2. 💬 Automated Messages

Woofix also handles operational communication to save you time:

Ready for Pickup: When you change an appointment status to "Completed," the system will ask if you want to instantly send an SMS to the client to inform them that their pet is ready.
Auto-Reply: You can set up a personalized message that will be sent automatically in response to any incoming SMS from a client.

3. 💳 SMS Credit Management

To ensure the continuity of your services, Woofix includes a credit monitoring system:

Low Balance Alert: This setting does not send you an SMS, but generates an email and an in-app alert when your SMS credits reach a critical threshold.

✔️ Summary

Activate both confirmation requests and the General Reminder to minimize "No-Shows."
Personalize your auto-reply to inform clients of the best way to contact you.
Monitor your credit alerts to ensure your automated messaging is never interrupted.